Service Level Agreement

Business SLA (99.95%)

Flowtag targets a monthly uptime of 99.95% for customers using the Business or Enterprise plan with the SLA add-on. If actual availability falls below this target, eligible customers may receive service credits that reduce future invoices.

Enterprise SLA (99.99%)

Customers on the Enterprise plan benefit from an enhanced availability target of 99.99%. If downtime exceeds this threshold, Flowtag may issue service credits based on the impact and duration of the interruption.

What’s Included

• Monthly uptime target (99.95% or 99.99%, depending on plan)
• Priority investigation of service-affecting incidents
• Eligibility for service credits when uptime targets are not met
• Transparent post-incident summaries for major outages

What’s Not Included

The SLA does not apply to downtime caused by:

• Internet or network issues outside Flowtag's control
• Customer-side configuration errors
• Third-party services not operated by Flowtag
• Planned maintenance with prior notice

Service Credits

Service credits are:

• Applied to future invoices
• Not refundable as cash
• Issued only upon request from an authorized account owner

Availability of Full SLA

A complete Service Level Agreement (including measurement methods, credit tiers, and definitions) is available upon request for Business and Enterprise customers.